The concept of the secretarial support and personal secretary and secretarial types The factors that help the success of the Secretariat in its work The organization of the phone calls and ethics for use the phone during the talk The Organization Calls preparation and organization of meetings and reviews the record of the meeting To resolve some of the problems faced by a secretary in telephone meetings and ethics for use the phone during the talk The definition of correspondence and types of declaration Models prepared and their benefits Organize files, indexing and preservation of documents